Engagement basics
These terms summarise how Horizon AI engages with Australian businesses for AI consulting, AI integration, AI implementation, AI automation and related services. Detailed terms are confirmed in the engagement agreement signed before any paid work begins. This summary does not override that agreement.
Scope and quoting
Every engagement is scoped per workflow or per retainer period and quoted in writing before work starts. Discovery calls are free; written scopes and recommendations are part of paid engagements. Changes to scope are agreed in writing before being delivered.
Payment terms
Flex engagements are invoiced 50% on scope acceptance and 50% on delivery, payable within 14 days. Dedicated retainers are invoiced monthly in advance. Advisory engagements are invoiced 100% on scope acceptance. All amounts are in Australian dollars and GST-inclusive unless stated otherwise.
What we ship
Horizon AI delivers built and tested AI workflows running inside the client's existing software, plus documentation, a runbook for ongoing operation, and training as agreed in scope. We do not deliver intermediate strategy decks unless the engagement is explicitly a strategy or audit scope.
Ownership and IP
The client owns the workflow specification, prompts, configurations and documentation produced under the engagement. Horizon AI retains the right to reuse generic templates, code patterns and methodology developed across engagements. Any client-specific data, credentials or proprietary content remains the client's property at all times.
Confidentiality
Horizon AI treats client data, business processes and engagement details as confidential. We do not publicly identify clients or use client logos without written permission. Internal team members and contractors are bound by the same confidentiality.
Warranties and limits
AI-augmented workflows are operationally useful but not infallible. We design workflows with human approval gates on decisions that matter (regulated advice, payments, client communication, compliance actions). Horizon AI does not warrant that AI-generated output is free of errors, omissions or biases. The client remains responsible for the final professional, legal, financial or medical accuracy of any work that touches client outcomes.
Liability
Horizon AI's total liability under any engagement is limited to the fees paid by the client for the specific engagement giving rise to the claim, except where liability cannot be limited by Australian law. Horizon AI is not liable for indirect, consequential or business-loss damages.
Termination
Either party may terminate a Flex engagement with written notice; any unbilled work to that date is invoiced. Dedicated retainers may be terminated by either party with 30 days' written notice. Advisory engagements run to the agreed completion date.
Governing law
These terms and any engagement agreement are governed by the laws of New South Wales, Australia. Disputes are to be resolved in NSW courts unless the parties agree to mediation or arbitration.
Updates
These terms are reviewed periodically. The current version is reflected in the engagement agreement at the time of signing; this page summarises the latest published version. Material changes are notified to active clients in writing before they take effect.
Contact
Email contact@horizonai.com.au for any engagement, billing or commercial question.
