Appointment request triage
Start with the source records and define the information a reviewer needs before this step can proceed.
ClinicstoReview
AI automation for medical, dental and allied health clinics.
Automation runs through the software, inboxes and documents your team already uses. Help your front desk prepare intake forms, referral information and recall follow-up. Agree which records can be used and what staff must review. Clinical decisions stay with the practitioner.
Appointment request triage, built inside the software your team already uses, with people approving what matters.
AI operations dashboard
See the automation working inside the software you already use.
Teams is where your staff instruct the AI. This dashboard is the management layer: live workflows, queued work, exceptions and approvals for Australian clinics.
The dashboard is the window in. Underneath it, specialist AI agents handle intake review, recall follow-up, front desk messages inside the software Australian clinics already use.
Every Horizon solution includes- Specialist AI agents - each one runs a focused workflow, not a generic chatbot
- Multi-model routing - the right model is selected for each task
- Human approval gates - client-facing and high-impact actions still wait for a person
- Audit trail - every AI action is logged with its status and outcome
This is the clinics product. It uses the same live-agent pattern as every Horizon build, shaped around the workflows and software already in use.
Open the live dashboard
In short
How can Australian clinics use AI automation?
Australian clinics use AI automation to cut repeated admin - appointment request triage, referral email summaries - while keeping a person on anything that touches a client, payment or compliance record. Horizon AI builds one workflow at a time inside the Best Practice, MedicalDirector, HotDoc tools you already run, with the scope, access requirements and testing agreed before implementation.
Familiar clinics software we can implement AI automation into
Software stack we work inside
AI inside the software Australian clinics use.
Help your front desk prepare intake forms, referral information and recall follow-up. Agree which records can be used and what staff must review. Clinical decisions stay with the practitioner.
The first build sits inside familiar systems - inboxes, documents, client portals, practice platforms, booking tools and reporting workflows Australian clinics already rely on every day.
New to this? Read AI and healthcare: a practical guide for Australian clinics for the plain-English overview.
workflow.liveLive
Email and docsSource
AI reviewReview gate
Best PracticeAction
- AI Summary drafted review
- OK System update prepared queued
Workflow examples
First workflows worth testing.
Referral email summaries
Prepare the routine work for the responsible person, with the original context available for checking.
ClinicstoApprove
Patient intake checks
Agree the system handoff and how the team handles missing information or conflicting records.
ClinicstoSign-off
Recall campaign drafts
Use clear trigger and completion rules so repeated or failed work stays visible to its owner.
ClinicstoFinal check
Front-desk FAQ drafts
Keep draft outputs separate from approved actions and define when the workflow should ask for help.
ClinicstoHuman gate
Admin task creation
Test representative examples and exceptions before deciding how much of this work should be automated.
ClinicstoAudit
How we work
A narrow first workflow beats a broad AI transformation promise.
Discovery
Review the current process, software stack, data access points and manual handoffs.
Scope
Choose the first workflow, approval gates, implementation path, timeline and quote.
Deploy
Build, test and launch the workflow inside approved business systems with human review.
Expand
Turn the first useful workflow into a practical AI roadmap across the business.
Relevant services
How Horizon AI can help.
Tool reference
Every tool we can build around.
The integration path depends on permissions, API access, subscription tier and security rules.
Best Practice
Clinic
MedicalDirector
Clinic
HotDoc
Clinic
Healthengine
Clinic
Zedmed
Tool
Cliniko
Clinic
Halaxy
Clinic
Nookal
Clinic
PracSuite
Clinic
coreplus
Clinic
HICAPS
Clinic
Tyro
Tool
MediRecords
Tool
Common questions
Answers before we start.
What is Medical clinic automation?
Medical clinic automation means using AI automation, AI integration and practical implementation work to reduce admin, summarise information, draft routine work and keep follow-up moving inside familiar systems.
Can Horizon AI integrate with Best Practice, MedicalDirector, HotDoc?
Usually, but the exact path depends on permissions, API access, exports, subscription tier and security rules.
Which workflow should this sector automate first?
Start with the workflow that is repeated often, has clear inputs and outputs, and can be reviewed by a person before it affects a client, payment or compliance record.
Bring one workflow. Explore the next step.
A free 30-minute conversation with our Director about the work, the systems involved and what needs a closer look. Detailed assessment and implementation are quoted separately.