An agreed backlog
Improvements ranked by business need, support findings and the effort required to test and release them.
Ongoing improvement and support
Keep your automation useful as the business changes.
Plan improvements, maintain agreed workflows and review their operation through an explicit delivery and support arrangement.
The scope
What this work gives you.
Defined support coverage
The systems covered, response expectations, monitoring responsibilities and how additional work is approved.
A controlled release rhythm
A repeatable way to review changes, test affected workflows, document the release and recover if it fails.
Illustrative workflow
Adapt a workflow when the source system changes
A software update changes a field used by an existing workflow. Under the agreed support scope, we assess the effect, adjust the connection and test representative tasks before release. The change log records what changed, and the team knows whether any work needs to be checked or completed manually.
Getting started
Bring the work into the conversation.
Bring an inventory of existing workflows, their owners, current problems and the backlog. For inherited systems, a technical review may be needed before support can be quoted.
The free 30-minute AI audit is an introductory call. Any detailed assessment, build or support engagement is scoped and quoted separately.
Explore the software catalogue
Common questions
Answers before we start.
Can you support an automation built by another supplier?
We can assess it first. Documentation, account ownership, source access and maintainability determine whether we can take responsibility and what remediation is needed.
Is every improvement included in a support fee?
The agreement states the included capacity and responsibilities. A new workflow or a material expansion is scoped explicitly so the priorities and cost are visible.
Related work
Find the right next step.
Start with one conversation
Bring one workflow. Explore the next step.
A free 30-minute call to understand the work, the systems involved and what needs a closer look. Detailed assessment and implementation are quoted separately.