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Guidewire logo GuidewireInsurance broking software

AI automation inside Guidewire.

Keep Guidewire. We put AI to work inside it, filing, chasing and drafting alongside the rest of your stack.

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Live in 1 to 4 weeks.
Works alongside
CoverGo logoCoverGoNovidea logoNovideaInsuredHQ logoInsuredHQJAVLN logoJAVLNOutlook logoOutlookMicrosoft Teams logoMicrosoft Teams
Product in action

One email in. Filed, tasked and answered.

AI automation for Guidewire means reviewed AI agents working inside Guidewire: filing documents to the right client, raising the task and drafting the reply. It works through Guidewire's own PolicyCenter, ClaimCenter and BillingCenter. Your data stays in Guidewire.

Microsoft Teams
JH
Jess H.8:41 AM
@Horizon a client email just landed. Work it through Guidewire and get the follow-up ready.
H
HorizonAPP8:41 AM
On it. Reading it now.
Client email read in Outlook✓
Claim activity summaries for handler review✓
Policy service request triage across channels✓
Reply drafted back to the client✓
Reply drafted in Outlook, held for your sign-off
GuidewireDone
OutlookDone
CoverGoConnected
NovideaConnected
InsuredHQConnected
JAVLNConnected
Explore connected software
First workflows

First workflows worth automating in Guidewire.

Each one has a trigger inside Guidewire, a reviewed AI step, and a person on the approval.

  • 01 Claim activity summaries for handler review
  • 02 Policy service request triage across channels
  • 03 Missing information requests drafted from approved records
  • 04 Billing and claim exception alerts for operations teams
  • 05 Case handover briefs with linked source records
Product-specific AI

AI workflows that speak Guidewire's language.

A claims handler can receive a permission-aware brief of activity, evidence, correspondence and open actions across ClaimCenter and Microsoft 365 before deciding the next step.

Access first

Actual endpoints depend on the customer's InsuranceSuite tenant and line-of-business configuration. Caller applications require Guidewire Hub registration, authentication and tenant scopes. Check the official integration documentation.

Guidewire modules we work inside
PolicyCenterClaimCenterBillingCenterCloud APIsGuidewire Hub
Often paired with

Software we build Guidewire workflows alongside.

CoverGo logoCoverGo AI automationNovidea logoNovidea AI automationInsuredHQ logoInsuredHQ AI automationJAVLN logoJAVLN AI automationOutlook logoOutlook AI automation
Where to next

Guidewire sits at the centre of insurance broking teams.

Industry

AI automation for insurance brokers

The full insurance broking stack we work alongside.

 Service

AI integration services

Wire it into the rest of the stack.

Service

AI implementation services

Scope, build, test, hand over.

Service

AI workflow audit

Work out what to automate first.

Service

AI automation services

Admin, follow-up, reporting, documents.

Service

AI consulting services

Turn a vague AI mandate into a plan.
Common questions

Guidewire AI automation, answered.

Can AI handle claim activity summaries for handler review in Guidewire?
Yes - this is one of the first Guidewire workflows Horizon AI builds. An AI agent watches for the trigger inside Guidewire, drafts the claim activity summaries for handler review, and routes it to a person for a quick review before anything is sent or posted. You keep the approval; the agent removes the manual time.
Does the AI work with Guidewire features like PolicyCenter and ClaimCenter?
It works alongside them. Horizon AI builds against Guidewire's own capabilities - PolicyCenter, ClaimCenter, BillingCenter, Cloud APIs - rather than replacing them, so the AI layer reads and writes through the same features your team already uses. Exact depth depends on your subscription tier and user roles.
Can Horizon AI integrate with Guidewire?
Actual endpoints depend on the customer's InsuranceSuite tenant and line-of-business configuration. Caller applications require Guidewire Hub registration, authentication and tenant scopes.
Does Horizon AI replace Guidewire?
No. Guidewire stays as your system of record. Horizon AI layers reviewed AI workflows on top so your team spends less time on repetitive admin while the data continues to live inside Guidewire.
Which insurance broking workflow should we automate first?
Start with a process that is repeated weekly, has a clear trigger and a clear output, and can be reviewed by a person before it affects a client, payment or compliance record. The discovery call covers this in detail and maps it to ai automation for insurance brokers patterns we have built before.
The audit costs nothing

Put AI to work inside Guidewire.

Tell us the Guidewire job you would rather not do yourself.

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30 min with our Director. No sales rep, no follow-up.