What Horizon can see
Accounts, policies, claims, jobs, activities, notes, billing records and approved documents.
GuidewireInsurance broking software
AI automation inside Guidewire.
Give insurance teams one approved view of Guidewire work and prepare tightly controlled activities on existing records.
Claim handover brief
SL
@Horizon, summarise this claim's latest activities, documents and outstanding actions.
On it. Checking Guidewire now.Claim, activities and documents checked in GuidewireChanges since the last check pulled firstCross-checked and compiled into one summary
A current claim handover brief.
Missing-information list
TW
@Horizon, show me policy-service requests waiting on information and draft the follow-up.
On it. You approve before anything is saved.
The approved details read from this threadWork waiting on someone flaggedNothing saved in Guidewire until you approve
A missing-information list with draft follow-ups.
Claim activity
PN
@Horizon, prepare the follow-up activity on this existing claim, but do not create or change it until an authorised staff member approves.
On it. You approve before anything is created.The approved details read from this threadDraft activity and claim prepared for GuidewireNothing created in Guidewire until you approve
A claim activity ready for approval.
The connection
How does Horizon actually get into Guidewire?
Horizon connects through Guidewire Cloud's official API. The insurer approves the applications, products and records available to the workflow.
Microsoft TeamsYour team asks here
The official doorwayYour organisation approves access
01Seeapproved records02Prepareyour approval first03Startagreed trigger or schedule
GuidewireYour approved records
What Horizon can prepare
Horizon shows your team documented activity creation or changes on existing claims, accounts, jobs or policies for authorised staff review.
How work can start
Separately configured Guidewire App Events can notify Horizon about selected business changes, with other checks run on a controlled schedule.
What we confirmed about the Guidewire connection
- Guidewire already offers a native Agentic Framework, so Horizon is not positioned as the only route for AI agents on Guidewire Cloud.
- Horizon adds value when Guidewire must work through Teams or Copilot with external systems, schedules, approvals and governance.
- Every write beyond documented activities on existing records needs a separate check against the insurer's exact Guidewire Cloud setup and enabled products.
- App Events do not operate automatically and require separate customer configuration.
Checked against official Guidewire information on .
Day to day
Use Guidewire without jumping between systems.
Guidewire stays in place as the software your team already uses. Your team asks in Teams, Copilot, Claude or ChatGPT, and Horizon answers with only the approved records that request needs.
We connect one workflow first, prove it with your team on real review steps, then expand.
Often paired with
Software we connect with Guidewire.
Common questions
Using Horizon with Guidewire, answered.
What could our team ask Horizon to do with Guidewire?
Give insurance teams one approved view of Guidewire work and prepare tightly controlled activities on existing records. Typical results include a current claim handover brief, a missing-information list with draft follow-ups, and a claim activity ready for approval.
Can our team use Guidewire from Microsoft Teams?
Yes, after the agreed access is approved. Your team asks Horizon in Teams, Horizon checks the approved Guidewire information and connected systems, then returns the answer or proposed action for review.
Can Horizon use Guidewire with Outlook, SharePoint or our other software?
Yes. We design one workflow around Guidewire and the other approved systems your team relies on, so the result can use the relevant information without staff opening each system separately.
Can Horizon prepare changes in Guidewire, not just answer questions?
Yes, where Guidewire supports the agreed action. Horizon prepares the change, shows it to the right person and applies it only under the permissions and review rules agreed for the workflow.
What would we start with in Guidewire?
We start with one useful, controlled request such as: @Horizon, summarise this claim's latest activities, documents and outstanding actions. The first version stays narrow enough to test with real staff and real review steps.
What access is needed before work starts?
This applies to Guidewire Cloud products configured for the customer. Access follows the customer's applications, lines of business and permissions.
Does Horizon replace Guidewire?
No. Guidewire remains the system your team uses. Horizon connects only the approved data and actions needed for the agreed workflow.
How does Horizon keep the Guidewire workflow safe?
We agree exactly which records, people and actions are in scope. We test one limited workflow with approved examples, keep important changes behind human review and expand only after the pilot is working properly.
The audit costs nothing
Put AI to work inside Guidewire.
Tell us the Guidewire job you would rather not do yourself.
30 min with our Director. No sales rep, no follow-up.