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AI automation inside Urbanise.

Keep Urbanise. We put AI to work inside it, filing, chasing and drafting alongside the rest of your stack.

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Live in 1 to 4 weeks.
Works alongside
Re-Leased logoRe-LeasedPropertyMe logoPropertyMeMRI Property Tree logoMRI Property TreeOutlook logoOutlookMicrosoft Teams logoMicrosoft TeamsSharePoint logoSharePoint
Product in action

One email in. Filed, tasked and answered.

AI automation for Urbanise means reviewed AI agents working inside Urbanise: filing documents to the right client, raising the task and drafting the reply. It works through Urbanise's own Facilities management, Service requests and Assets. Your data stays in Urbanise.

Microsoft Teams
JH
Jess H.8:41 AM
@Horizon a client email just landed. Work it through Urbanise and get the follow-up ready.
H
HorizonAPP8:41 AM
On it. Reading it now.
Client email read in Outlook✓
Service request triage and priority suggestions✓
Work order summaries for facilities teams✓
Reply drafted back to the client✓
Reply drafted in Outlook, held for your sign-off
UrbaniseDone
OutlookDone
Re-LeasedConnected
ActivePipeConnected
PropertyMeConnected
MRI Property TreeConnected
Explore connected software
First workflows

First workflows worth automating in Urbanise.

Each one has a trigger inside Urbanise, a reviewed AI step, and a person on the approval.

  • 01 Service request triage and priority suggestions
  • 02 Work order summaries for facilities teams
  • 03 Committee and owner update drafts from approved records
  • 04 Supplier compliance exception alerts
  • 05 Portfolio operations briefs across sites and assets
Product-specific AI

AI workflows that speak Urbanise's language.

A facilities workflow can route maintenance requests, flag SLA exceptions and assemble supplier, asset and site context into one operations brief.

Access first

Urbanise states that it supports integration partners and published APIs, but full endpoint and authentication documentation is not public. Customer access and modules must be confirmed with Urbanise. Check the official integration documentation.

Urbanise modules we work inside
Facilities managementService requestsAssetsSuppliersPortfolio data
Often paired with

Software we build Urbanise workflows alongside.

Re-Leased logoRe-Leased AI automationActivePipe logoActivePipe AI automationPropertyMe logoPropertyMe AI automationMRI Property Tree logoMRI Property Tree AI automationInspect Real Estate logoInspect Real Estate AI automation
Where to next

Urbanise sits at the centre of real estate teams.

Industry

AI automation for real estate agencies

The full real estate stack we work alongside.

 Service

AI integration services

Wire it into the rest of the stack.

Service

AI implementation services

Scope, build, test, hand over.

Service

AI workflow audit

Work out what to automate first.

Service

AI automation services

Admin, follow-up, reporting, documents.

Service

AI consulting services

Turn a vague AI mandate into a plan.
Common questions

Urbanise AI automation, answered.

Can AI handle service request triage and priority suggestions in Urbanise?
Yes - this is one of the first Urbanise workflows Horizon AI builds. An AI agent watches for the trigger inside Urbanise, drafts the service request triage and priority suggestions, and routes it to a person for a quick review before anything is sent or posted. You keep the approval; the agent removes the manual time.
Does the AI work with Urbanise features like Facilities management and Service requests?
It works alongside them. Horizon AI builds against Urbanise's own capabilities - Facilities management, Service requests, Assets, Suppliers - rather than replacing them, so the AI layer reads and writes through the same features your team already uses. Exact depth depends on your subscription tier and user roles.
Can Horizon AI integrate with Urbanise?
Urbanise states that it supports integration partners and published APIs, but full endpoint and authentication documentation is not public. Customer access and modules must be confirmed with Urbanise.
Does Horizon AI replace Urbanise?
No. Urbanise stays as your system of record. Horizon AI layers reviewed AI workflows on top so your team spends less time on repetitive admin while the data continues to live inside Urbanise.
Which real estate workflow should we automate first?
Start with a process that is repeated weekly, has a clear trigger and a clear output, and can be reviewed by a person before it affects a client, payment or compliance record. The discovery call covers this in detail and maps it to ai automation for real estate agencies patterns we have built before.
The audit costs nothing

Put AI to work inside Urbanise.

Tell us the Urbanise job you would rather not do yourself.

Book free AI audit
30 min with our Director. No sales rep, no follow-up.