Home/Software/Best Practice
Best Practice logo Best PracticeMedical, dental and allied health clinics software

AI automation inside Best Practice.

Keep Best Practice. We put AI to work inside it, filing, chasing and drafting alongside the rest of your stack.

Book free AI audit See it work
Live in 1 to 4 weeks.
Works alongside
Outlook logoOutlookHotDoc logoHotDocHealthengine logoHealthengineCliniko logoClinikoHalaxy logoHalaxyNookal logoNookal
Product in action

One email in. Filed, tasked and answered.

AI automation for Best Practice means reviewed AI agents working inside Best Practice: filing documents to the right client, raising the task and drafting the reply. It works through Best Practice's own Bp Premier (Saffron release), Bp VIP.net and Bp Comms. Your data stays in Best Practice.

Microsoft Teams
JH
Jess H.8:41 AM
@Horizon a client email just landed. Work it through Best Practice and get the follow-up ready.
H
HorizonAPP8:41 AM
On it. Reading it now.
Client email read in Outlook✓
Front-desk message triage with patient context✓
Recall and reminder email drafts for review✓
Reply drafted back to the client✓
Reply drafted in Outlook, held for your sign-off
Best PracticeDone
OutlookDone
MedicalDirectorConnected
HotDocConnected
HealthengineConnected
ClinikoConnected
Explore connected software
First workflows

First workflows worth automating in Best Practice.

Each one has a trigger inside Best Practice, a reviewed AI step, and a person on the approval.

  • 01 Front-desk message triage with patient context
  • 02 Recall and reminder email drafts for review
  • 03 Referral letter summarisation for incoming triage
  • 04 Intake form completeness checks before consult
  • 05 Routine admin task creation from inbox
Product-specific AI

AI workflows that speak Best Practice's language.

Automate the front-desk admin that sits around Bp Premier without touching the clinical workflow: triage incoming patient SMS and Bp Comms replies, pre-fill recall lists from Bp Premier reporting, reconcile MediSecure eScript tokens that bounce back, and surface no-show patterns from the Bp Premier appointment book into a daily practice manager briefing. Designed for Saffron and Spectra SP1 sites still running on-premise SQL.

By the numbers. Best Practice Software lists 25+ named third-party integration partners on its Partner Program directory, including HotDoc, Healthengine, Cubiko, AutoMed Systems and HealthLink.

Best Practice modules we work inside
Bp Premier (Saffron release)Bp VIP.netBp CommsBest Health Booking (BHB)Bp Premier Spectra SP1
Other Best Practice specialists in Australia
  • HotDoc
  • Cubiko

We are the AI layer on top of what they set up, not another Best Practice implementer.

Often paired with

Software we build Best Practice workflows alongside.

MedicalDirector logoMedicalDirector AI automationHotDoc logoHotDoc AI automationHealthengine logoHealthengine AI automationCliniko logoCliniko AI automation
Where to next

Best Practice sits at the centre of clinic teams.

Industry

AI automation for medical, dental and allied health clinics

The full clinic software stack we work alongside.

 Service

AI integration services

Wire it into the rest of the stack.

Service

AI implementation services

Scope, build, test, hand over.

Service

AI workflow audit

Work out what to automate first.

Service

AI automation services

Admin, follow-up, reporting, documents.

Service

AI consulting services

Turn a vague AI mandate into a plan.
Common questions

Best Practice AI automation, answered.

Can AI handle front-desk message triage with patient context in Best Practice?
Potentially. We first confirm what Best Practice can safely make available, map the trigger and review point, and test the workflow with approved examples. Horizon can then prepare a review-ready result for a person before anything is sent or posted. Your team keeps the approval.
Does the AI work with Best Practice features like Bp Premier (Saffron release) and Bp VIP.net?
The workflow can be designed around Bp Premier (Saffron release), Bp VIP.net, Bp Comms, Best Health Booking (BHB), but a product description alone does not prove direct access. We first confirm what your Best Practice setup can safely make available. If a supported connection is unavailable, the first workflow can use approved exports or information already reaching another system. For context, Best Practice Software lists 25+ named third-party integration partners on its Partner Program directory, including HotDoc, Healthengine, Cubiko, AutoMed Systems and HealthLink.
Can Horizon AI integrate with Best Practice?
Potentially. We first confirm the supported access available in your Best Practice setup. Depending on the provider and subscription, a safe first workflow might use an approved connection, an export or information already reaching another system. We agree the exact boundaries before any build.
Does Horizon AI replace Best Practice?
No. Best Practice remains the system your team uses. Horizon is designed around one approved workflow using whatever supported access or export is confirmed, and your team reviews every important result.
Which clinic workflow should we automate first?
Start with a process that is repeated weekly, has a clear trigger and a clear output, and can be reviewed by a person before it affects a client, payment or compliance record. The discovery call applies this test to your team, checks the available access and safeguards, and identifies a useful first workflow.
The audit costs nothing

Put AI to work inside Best Practice.

Tell us the Best Practice job you would rather not do yourself.

Book free AI audit
30 min with our Director. No sales rep, no follow-up.