Front-desk message triage with patient context
Designed around a clear trigger inside Best Practice, a reviewed AI draft and a measurable reduction in admin time.
Best PracticetoReview
Software
Medical, dental and allied health clinics software
AI automation for Best Practice.
Best Practice (BP) is the leading clinical and practice management system in Australian general practice. Horizon AI builds reviewed AI workflows that sit inside Best Practice, layered onto how your team already works.
Free 30-minute discovery call. No obligation.
Best Practice
Medical, dental and allied health clinics
- Less front-desk load on routine messages
- Faster recall and appointment follow-up
- Cleaner intake checks before consult
- Clinical decisions stay with people, not models
How AI fits in Best Practice
AI workflows that speak Best Practice's language.
Below are the actual product modules, features and ecosystem partners Best Practice uses - the AI layer Horizon AI builds slots into these, not around them.
Automate the front-desk admin that sits around Bp Premier without touching the clinical workflow: triage incoming patient SMS and Bp Comms replies, pre-fill recall lists from Bp Premier reporting, reconcile MediSecure eScript tokens that bounce back, and surface no-show patterns from the Bp Premier appointment book into a daily practice manager briefing. Designed for Saffron and Spectra SP1 sites still running on-premise SQL.
By the numbers. Best Practice Software lists 25+ named third-party integration partners on its Partner Program directory, including HotDoc, Healthengine, Cubiko, AutoMed Systems and HealthLink.
Best Practice modules and features we work inside
Bp Premier (Saffron release)Bp VIP.netBp CommsBest Health Booking (BHB)Bp Premier Spectra SP1
Other Best Practice implementation specialists in Australia
- HotDoc
- Cubiko
Horizon AI sits alongside these specialists - not as another implementer of Best Practice itself, but as the AI workflow layer that runs on top of what they (or you) have already set up.
Best Practice AI workflows
First workflows worth automating in Best Practice.
Each workflow has a defined trigger inside Best Practice, a reviewed AI step and a measurable change in how the team spends its week.
Recall and reminder email drafts for review
Designed around a clear trigger inside Best Practice, a reviewed AI draft and a measurable reduction in admin time.
Best PracticetoReview
Referral letter summarisation for incoming triage
Designed around a clear trigger inside Best Practice, a reviewed AI draft and a measurable reduction in admin time.
Best PracticetoReview
Intake form completeness checks before consult
Designed around a clear trigger inside Best Practice, a reviewed AI draft and a measurable reduction in admin time.
Best PracticetoReview
Routine admin task creation from inbox
Designed around a clear trigger inside Best Practice, a reviewed AI draft and a measurable reduction in admin time.
Best PracticetoReview
How the integration works
AI inside Best Practice, not bolted on top.
Horizon AI connects to Best Practice through its supported integration paths and never touches clinical decisions - drafts and triage suggestions always sit behind a clinician or front-desk review step.
Horizon AI scopes one narrow workflow first, builds it with the access boundaries your team is comfortable with, and hands over an operating runbook so the AI step is reviewable and replaceable.
- AI integration services – wire Best Practice into Horizon-built workflows
- AI implementation services – scope, build, test and hand over the workflow
- AI workflow audit – review what should be automated first
workflow.liveLive
Best PracticeSource
Reviewed draftReview gate
Best PracticeAction
- AI Summary drafted review
- OK Best Practice update prepared queued
Often paired with
Software we build Best Practice workflows alongside.
Best fit for
Best Practice sits at the centre of medical, dental and allied health clinics teams.
If you run medical, dental and allied health clinics on Best Practice, the sector landing page covers the full software stack we build around.
Common questions
Best Practice AI automation, answered.
Can Horizon AI integrate with Best Practice?
In most cases yes. Best Practice exposes supported integration paths that Horizon AI can build against. The exact integration depth depends on your subscription tier, the user roles available and the data each workflow needs.
Does Horizon AI replace Best Practice?
No. Best Practice stays as your system of record. Horizon AI layers reviewed AI workflows on top so your team spends less time on repetitive admin while the data continues to live inside Best Practice.
Which medical, dental and allied health clinics workflow should we automate first?
Start with a process that is repeated weekly, has a clear trigger and a clear output, and can be reviewed by a person before it affects a client, payment or compliance record. The discovery call covers this in detail and maps it to ai automation for medical, dental and allied health clinics patterns we have built before.
Ready to layer AI inside Best Practice?
Tell us the Best Practice workflow you want to improve first. We will map the cleanest implementation path on a free 30-minute call.