Booking enquiry triage with practice context
Designed around a clear trigger inside HotDoc, a reviewed AI draft and a measurable reduction in admin time.
HotDoctoReview
Software
Medical, dental and allied health clinics software
AI automation for HotDoc.
HotDoc is a leading Australian patient engagement platform used for online booking, recalls and patient communication. Horizon AI builds reviewed AI workflows that sit inside HotDoc, layered onto how your team already works.
Free 30-minute discovery call. No obligation.
HotDoc
Medical, dental and allied health clinics
- Less front-desk load on routine messages
- Faster recall and appointment follow-up
- Cleaner intake checks before consult
- Clinical decisions stay with people, not models
How AI fits in HotDoc
AI workflows that speak HotDoc's language.
Below are the actual product modules, features and ecosystem partners HotDoc uses - the AI layer Horizon AI builds slots into these, not around them.
Automate the workload that sits on top of HotDoc's Engagement Suite: triage Routine Requests inbox, draft replies to Broadcast SMS responses, escalate unread Results notifications, and prepare Inform campaign segments by patient cohort for reception sign-off. Sit alongside HotDoc's Smart Recalls so admin staff stop manually chasing patients who never opened a SMART Reminders push.
By the numbers. HotDoc lists official PMS integrations with Best Practice, Medical Director, ZedMed and Helix; Inform Pro is priced at $99/month on top of SMART Reminders.
HotDoc modules and features we work inside
Smart Recalls (Clinical Reminders)InformSMART RemindersHotDoc ResultsTelehealth On DemandMobile Check-In
Other HotDoc implementation specialists in Australia
- Best Practice
- MedicalDirector
Horizon AI sits alongside these specialists - not as another implementer of HotDoc itself, but as the AI workflow layer that runs on top of what they (or you) have already set up.
HotDoc AI workflows
First workflows worth automating in HotDoc.
Each workflow has a defined trigger inside HotDoc, a reviewed AI step and a measurable change in how the team spends its week.
Recall campaign draft preparation
Designed around a clear trigger inside HotDoc, a reviewed AI draft and a measurable reduction in admin time.
HotDoctoReview
Patient message routing into admin or clinical queues
Designed around a clear trigger inside HotDoc, a reviewed AI draft and a measurable reduction in admin time.
HotDoctoReview
No-show follow-up email drafts
Designed around a clear trigger inside HotDoc, a reviewed AI draft and a measurable reduction in admin time.
HotDoctoReview
Practice broadcast drafting with consent awareness
Designed around a clear trigger inside HotDoc, a reviewed AI draft and a measurable reduction in admin time.
HotDoctoReview
How the integration works
AI inside HotDoc, not bolted on top.
Horizon AI connects to HotDoc through its supported integration paths and never touches clinical decisions - drafts and triage suggestions always sit behind a clinician or front-desk review step.
Horizon AI scopes one narrow workflow first, builds it with the access boundaries your team is comfortable with, and hands over an operating runbook so the AI step is reviewable and replaceable.
- AI integration services – wire HotDoc into Horizon-built workflows
- AI implementation services – scope, build, test and hand over the workflow
- AI workflow audit – review what should be automated first
workflow.liveLive
HotDocSource
Reviewed draftReview gate
HotDocAction
- AI Summary drafted review
- OK HotDoc update prepared queued
Often paired with
Software we build HotDoc workflows alongside.
Best fit for
HotDoc sits at the centre of medical, dental and allied health clinics teams.
If you run medical, dental and allied health clinics on HotDoc, the sector landing page covers the full software stack we build around.
Common questions
HotDoc AI automation, answered.
Can Horizon AI integrate with HotDoc?
In most cases yes. HotDoc exposes supported integration paths that Horizon AI can build against. The exact integration depth depends on your subscription tier, the user roles available and the data each workflow needs.
Does Horizon AI replace HotDoc?
No. HotDoc stays as your system of record. Horizon AI layers reviewed AI workflows on top so your team spends less time on repetitive admin while the data continues to live inside HotDoc.
Which medical, dental and allied health clinics workflow should we automate first?
Start with a process that is repeated weekly, has a clear trigger and a clear output, and can be reviewed by a person before it affects a client, payment or compliance record. The discovery call covers this in detail and maps it to ai automation for medical, dental and allied health clinics patterns we have built before.
Ready to layer AI inside HotDoc?
Tell us the HotDoc workflow you want to improve first. We will map the cleanest implementation path on a free 30-minute call.