What Horizon can see
Tickets, messages, customers, tags, teams, assignments, status and supported ecommerce context.
GorgiasEcommerce and online services software
AI automation inside Gorgias.
Give support teams a current view of approved Gorgias conversations and prepare the next response for review.
Prioritised support worklist
ER
@Horizon, show me open high-priority tickets that have waited longest and summarise the customer issue.
On it. Checking Gorgias now.Tickets and customer checked in GorgiasCross-checked and compiled into one list
A prioritised support worklist.
Source-linked reply
NB
@Horizon, combine this customer's ticket history with the approved order details and draft the next reply.
On it. You approve before anything is saved.Customer and ticket checked in GorgiasNothing saved in Gorgias until you approve
A source-linked reply ready to approve.
Ticket update batch
GK
@Horizon, prepare the internal note, assignment and status change for these tickets, but save nothing yet.
On it. You approve before anything is saved.Tickets checked in GorgiasNothing saved in Gorgias until you approve
A checked ticket update batch.
The connection
How does Horizon actually get into Gorgias?
Horizon connects through Gorgias's official API. Your team approves which records Horizon can use and what it may prepare before the build starts.
Microsoft TeamsYour team asks here
The official doorwayYour organisation approves access
01Seeapproved records02Prepareyour approval first03Startagreed trigger or schedule
GorgiasYour approved records
What Horizon can prepare
Horizon shows your team ticket replies, internal notes, assignments and status changes for support-agent review before saving or sending.
How work can start
Gorgias can notify Horizon when supported tickets are created or updated and when messages arrive, with scheduled checks for reconciliation.
What we confirmed about the Gorgias connection
- Horizon can use only the tickets and customer records visible to the approved Gorgias access.
- Order context is available only when the store connection has already brought it into Gorgias or Horizon is separately approved to use it.
- Every customer reply and important ticket change stays behind support-agent review.
Checked against official Gorgias information on .
Day to day
Use Gorgias without jumping between systems.
Gorgias stays in place as the software your team already uses. Your team asks in Teams, Copilot, Claude or ChatGPT, and Horizon answers with only the approved records that request needs.
We connect one workflow first, prove it with your team on real review steps, then expand.
Often paired with
Software we connect with Gorgias.
Common questions
Using Horizon with Gorgias, answered.
What could our team ask Horizon to do with Gorgias?
Give support teams a current view of approved Gorgias conversations and prepare the next response for review. Typical results include a prioritised support worklist, a source-linked reply ready to approve, and a checked ticket update batch.
Can our team use Gorgias from Microsoft Teams?
Yes, after the agreed access is approved. Your team asks Horizon in Teams, Horizon checks the approved Gorgias information and connected systems, then returns the answer or proposed action for review.
Can Horizon use Gorgias with Outlook, SharePoint or our other software?
Yes. We design one workflow around Gorgias and the other approved systems your team relies on, so the result can use the relevant information without staff opening each system separately.
Can Horizon prepare changes in Gorgias, not just answer questions?
Yes, where Gorgias supports the agreed action. Horizon prepares the change, shows it to the right person and applies it only under the permissions and review rules agreed for the workflow.
What would we start with in Gorgias?
We start with one useful, controlled request such as: @Horizon, show me open high-priority tickets that have waited longest and summarise the customer issue. The first version stays narrow enough to test with real staff and real review steps.
What access is needed before work starts?
A Gorgias administrator approves the connection and its account access. Horizon only uses tickets and customer records available to that access.
Does Horizon replace Gorgias?
No. Gorgias remains the system your team uses. Horizon connects only the approved data and actions needed for the agreed workflow.
How does Horizon keep the Gorgias workflow safe?
We agree exactly which records, people and actions are in scope. We test one limited workflow with approved examples, keep important changes behind human review and expand only after the pilot is working properly.
The audit costs nothing
Put AI to work inside Gorgias.
Tell us the Gorgias job you would rather not do yourself.
30 min with our Director. No sales rep, no follow-up.