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AI automation inside Stripe.

Use approved Stripe records to find exceptions, explain payment status and prepare carefully reviewed actions.

Failed-payment exception list

An illustrative Microsoft Teams thread for Stripe: Marcus D. asks, Horizon works through Stripe and Microsoft Teams, and returns: A failed-payment exception list.
Stripe · Ecommerce and online services
MD Marcus D.8:41 AM @Horizon, show me failed payments from this week and explain the latest status for each customer.
HorizonAPP8:41 AMOn it. Checking Stripe now.Payments and customer checked in StripeChanges since the last check pulled firstCross-checked and compiled into one list
A failed-payment exception list.

Source-linked collections brief

An illustrative Microsoft Teams thread for Stripe: Ella R. asks, Horizon works through Stripe and Microsoft Teams, and returns: A source-linked collections brief.
Stripe · Ecommerce and online services
ER Ella R.9:12 AM @Horizon, summarise overdue invoices and recent customer contact before we follow up.
HorizonAPP9:12 AMOn it. Checking Stripe now.Invoices and customer checked in StripeAnything overdue flaggedCross-checked and compiled into one summary
A source-linked collections brief.

Refund held

An illustrative Microsoft Teams thread for Stripe: Nick B. asks, Horizon works through Stripe and Microsoft Teams, holds every change for review, and returns: A refund held for finance approval.
Stripe · Ecommerce and online services
NB Nick B.11:26 AM @Horizon, prepare this approved refund and show me the amount, payment and customer before it is submitted.
HorizonAPP11:26 AMOn it. You approve before anything is saved.The approved details read from this threadDraft customer prepared for StripeAmount, payment and customer shown to you firstNothing saved in Stripe until you approve
A refund held for finance approval.
The connection

How does Horizon actually get into Stripe?

Horizon connects through Stripe's official API. Your team approves which records Horizon can use and what it may prepare before the build starts.

Microsoft TeamsYour team asks here
The official doorwayYour organisation approves access 01Seeapproved records02Prepareyour approval first03Startagreed trigger or schedule
StripeYour approved records
01 · See

What Horizon can see

Customers, payment attempts, charges, refunds, invoices, subscriptions, disputes and balance activity.

02 · Prepare

What Horizon can prepare

Horizon shows your team supported customer, invoice, refund and payment actions for finance review before submission.

03 · Start

How work can start

Stripe can notify Horizon when supported payment, invoice, subscription or dispute events occur.

What we confirmed about the Stripe connection

  • Stripe keeps test and real payment data separate, so every workflow is proven in test mode first.
  • Refunds, charges and subscription changes can affect real money and always need explicit finance approval.
  • Card details and other sensitive payment information never belong in prompts or free-text notes.

Checked against official Stripe information on .

Day to day

Use Stripe without jumping between systems.

Stripe stays in place as the software your team already uses. Your team asks in Teams, Copilot, Claude or ChatGPT, and Horizon answers with only the approved records that request needs.

We connect one workflow first, prove it with your team on real review steps, then expand.

Operations lead8:42 AM “Show me failed payments from this week and explain the latest status for each customer.” A failed-payment exception list.
Support manager11:18 AM “Summarise overdue invoices and recent customer contact before we follow up.” A source-linked collections brief.
Ecommerce manager3:06 PM “Prepare this approved refund and show me the amount, payment and customer before it is submitted.” A refund held for finance approval.
Common questions

Using Horizon with Stripe, answered.

What could our team ask Horizon to do with Stripe?
Use approved Stripe records to find exceptions, explain payment status and prepare carefully reviewed actions. Typical results include a failed-payment exception list, a source-linked collections brief, and a refund held for finance approval.
Can our team use Stripe from Microsoft Teams?
Yes, after the agreed access is approved. Your team asks Horizon in Teams, Horizon checks the approved Stripe information and connected systems, then returns the answer or proposed action for review.
Can Horizon use Stripe with Outlook, SharePoint or our other software?
Yes. We design one workflow around Stripe and the other approved systems your team relies on, so the result can use the relevant information without staff opening each system separately.
Can Horizon prepare changes in Stripe, not just answer questions?
Yes, where Stripe supports the agreed action. Horizon prepares the change, shows it to the right person and applies it only under the permissions and review rules agreed for the workflow.
What would we start with in Stripe?
We start with one useful, controlled request such as: @Horizon, show me failed payments from this week and explain the latest status for each customer. The first version stays narrow enough to test with real staff and real review steps.
What access is needed before work starts?
A Stripe administrator creates or approves restricted access for the needed records. Live money movement always stays behind explicit approval.
Does Horizon replace Stripe?
No. Stripe remains the system your team uses. Horizon connects only the approved data and actions needed for the agreed workflow.
How does Horizon keep the Stripe workflow safe?
We agree exactly which records, people and actions are in scope. We test one limited workflow with approved examples, keep important changes behind human review and expand only after the pilot is working properly.
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