Support ticket triage with order context
Designed around a clear trigger inside Shopify, a reviewed AI draft and a measurable reduction in admin time.
ShopifytoReview
Software
Ecommerce and online services software
AI automation for Shopify.
Shopify is the most-used hosted ecommerce platform for Australian DTC brands and small retailers. Horizon AI builds reviewed AI workflows that sit inside Shopify, layered onto how your team already works.
Free 30-minute discovery call. No obligation.
Shopify
Ecommerce and online services
- Faster support ticket triage and reply drafting
- Cleaner order, fulfilment and refund handoffs
- Reviewed AI drafts for customer segments
- Less manual reconciliation across the stack
How AI fits in Shopify
AI workflows that speak Shopify's language.
Below are the actual product modules, features and ecosystem partners Shopify uses - the AI layer Horizon AI builds slots into these, not around them.
AI automation for Shopify extends Shopify Flow with agents that watch your admin, Sidekick prompts, and Markets storefronts, then act across the 21,000+ app ecosystem. Agents can triage Shop Pay refund requests, fan out tag-based segments to Klaviyo, react to draft order webhooks, sync POS inventory across locations, and write back to Hydrogen storefronts or Functions-powered checkouts, so merchandisers stop hand-building Flow workflows for every campaign or product launch.
By the numbers. Shopify reports a 15% higher conversion rate via Shop Pay and access to 250M+ high-intent Shop App shoppers.
Shopify modules and features we work inside
Shopify FlowShop PayShopify MarketsShopify POSSidekickHydrogen
Other Shopify implementation specialists in Australia
- The Working Party (Shopify Platinum Partner)
- Prosper Digital (Shopify Plus Premier)
Horizon AI sits alongside these specialists - not as another implementer of Shopify itself, but as the AI workflow layer that runs on top of what they (or you) have already set up.
Shopify AI workflows
First workflows worth automating in Shopify.
Each workflow has a defined trigger inside Shopify, a reviewed AI step and a measurable change in how the team spends its week.
Where-is-my-order reply drafts with carrier lookup
Designed around a clear trigger inside Shopify, a reviewed AI draft and a measurable reduction in admin time.
ShopifytoReview
Refund eligibility checks for support handover
Designed around a clear trigger inside Shopify, a reviewed AI draft and a measurable reduction in admin time.
ShopifytoReview
Customer segment suggestions from order history
Designed around a clear trigger inside Shopify, a reviewed AI draft and a measurable reduction in admin time.
ShopifytoReview
Product FAQ drafting from past tickets
Designed around a clear trigger inside Shopify, a reviewed AI draft and a measurable reduction in admin time.
ShopifytoReview
How the integration works
AI inside Shopify, not bolted on top.
Horizon AI connects to Shopify through its supported API or app store, with read scopes for triage and tightly bounded write scopes for order, customer or product updates.
Horizon AI scopes one narrow workflow first, builds it with the access boundaries your team is comfortable with, and hands over an operating runbook so the AI step is reviewable and replaceable.
- AI integration services – wire Shopify into Horizon-built workflows
- AI implementation services – scope, build, test and hand over the workflow
- AI workflow audit – review what should be automated first
workflow.liveLive
ShopifySource
Reviewed draftReview gate
ShopifyAction
- AI Summary drafted review
- OK Shopify update prepared queued
Often paired with
Software we build Shopify workflows alongside.
Best fit for
Shopify sits at the centre of ecommerce and online services teams.
If you run ecommerce and online services on Shopify, the sector landing page covers the full software stack we build around.
Common questions
Shopify AI automation, answered.
Can Horizon AI integrate with Shopify?
In most cases yes. Shopify exposes supported integration paths that Horizon AI can build against. The exact integration depth depends on your subscription tier, the user roles available and the data each workflow needs.
Does Horizon AI replace Shopify?
No. Shopify stays as your system of record. Horizon AI layers reviewed AI workflows on top so your team spends less time on repetitive admin while the data continues to live inside Shopify.
Which ecommerce and online services workflow should we automate first?
Start with a process that is repeated weekly, has a clear trigger and a clear output, and can be reviewed by a person before it affects a client, payment or compliance record. The discovery call covers this in detail and maps it to ai automation for ecommerce and online services patterns we have built before.
Ready to layer AI inside Shopify?
Tell us the Shopify workflow you want to improve first. We will map the cleanest implementation path on a free 30-minute call.