Tracking issue triage with carrier context
Designed around a clear trigger inside Shippit, a reviewed AI draft and a measurable reduction in admin time.
ShippittoReview
Software
Ecommerce and online services software
AI automation for Shippit.
Shippit is a leading Australian shipping platform used by ecommerce brands for carrier orchestration and tracking. Horizon AI builds reviewed AI workflows that sit inside Shippit, layered onto how your team already works.
Free 30-minute discovery call. No obligation.
Shippit
Ecommerce and online services
- Faster support ticket triage and reply drafting
- Cleaner order, fulfilment and refund handoffs
- Reviewed AI drafts for customer segments
- Less manual reconciliation across the stack
How AI fits in Shippit
AI workflows that speak Shippit's language.
Below are the actual product modules, features and ecosystem partners Shippit uses - the AI layer Horizon AI builds slots into these, not around them.
AI automation for Shippit wires SmartRouting, Shippit Intelligence, and the 100+ carrier network into your Shopify, BigCommerce, NetSuite, or CIN7 fulfilment flow. Agents react to paid-order webhooks, choose carriers from Australia Post, Aramex, Couriers Please, DHL, or Uber Direct based on live rates, batch labels, trigger Transit Protection on high-value orders, and push branded tracking with Apple Wallet so dispatch teams stop manually allocating consignments across warehouses.
By the numbers. Shippit moves 100 million+ deliveries annually and reports $220 million+ in customer shipping savings per year.
Shippit modules and features we work inside
SmartRouting by ShippitShippit IntelligenceShippit Transit ProtectionFleets (NowGo)Apple Wallet order tracking
Other Shippit implementation specialists in Australia
- Australia Post (eParcel, StarTrack, MyPost Business)
- Emote Digital (Shippit integration specialist)
Horizon AI sits alongside these specialists - not as another implementer of Shippit itself, but as the AI workflow layer that runs on top of what they (or you) have already set up.
Shippit AI workflows
First workflows worth automating in Shippit.
Each workflow has a defined trigger inside Shippit, a reviewed AI step and a measurable change in how the team spends its week.
Customer carrier-update reply drafts
Designed around a clear trigger inside Shippit, a reviewed AI draft and a measurable reduction in admin time.
ShippittoReview
Returns request triage and handover
Designed around a clear trigger inside Shippit, a reviewed AI draft and a measurable reduction in admin time.
ShippittoReview
Daily exception summaries for fulfilment
Designed around a clear trigger inside Shippit, a reviewed AI draft and a measurable reduction in admin time.
ShippittoReview
Carrier performance review summaries
Designed around a clear trigger inside Shippit, a reviewed AI draft and a measurable reduction in admin time.
ShippittoReview
How the integration works
AI inside Shippit, not bolted on top.
Horizon AI connects to Shippit through its supported API or app store, with read scopes for triage and tightly bounded write scopes for order, customer or product updates.
Horizon AI scopes one narrow workflow first, builds it with the access boundaries your team is comfortable with, and hands over an operating runbook so the AI step is reviewable and replaceable.
- AI integration services – wire Shippit into Horizon-built workflows
- AI implementation services – scope, build, test and hand over the workflow
- AI workflow audit – review what should be automated first
workflow.liveLive
ShippitSource
Reviewed draftReview gate
ShippitAction
- AI Summary drafted review
- OK Shippit update prepared queued
Often paired with
Software we build Shippit workflows alongside.
Best fit for
Shippit sits at the centre of ecommerce and online services teams.
If you run ecommerce and online services on Shippit, the sector landing page covers the full software stack we build around.
Common questions
Shippit AI automation, answered.
Can Horizon AI integrate with Shippit?
In most cases yes. Shippit exposes supported integration paths that Horizon AI can build against. The exact integration depth depends on your subscription tier, the user roles available and the data each workflow needs.
Does Horizon AI replace Shippit?
No. Shippit stays as your system of record. Horizon AI layers reviewed AI workflows on top so your team spends less time on repetitive admin while the data continues to live inside Shippit.
Which ecommerce and online services workflow should we automate first?
Start with a process that is repeated weekly, has a clear trigger and a clear output, and can be reviewed by a person before it affects a client, payment or compliance record. The discovery call covers this in detail and maps it to ai automation for ecommerce and online services patterns we have built before.
Ready to layer AI inside Shippit?
Tell us the Shippit workflow you want to improve first. We will map the cleanest implementation path on a free 30-minute call.