What Horizon can see
Contacts, consent status, orders, carts, custom events, campaigns and supported marketing activity.
OmnisendEcommerce and online services software
AI automation inside Omnisend.
Use approved Omnisend records across your wider workflow, with governance and review around every change.
Cross-system recovery worklist
SL
@Horizon, show me customers with an abandoned cart and a recent support issue, and explain which need personal follow-up.
On it. Checking Omnisend now.Customers checked in OmnisendChanges since the last check pulled firstCross-checked and compiled into one list
A cross-system recovery worklist.
High-value customer activity
TW
@Horizon, summarise recent order and campaign activity for our highest-value contacts.
On it. Checking Omnisend now.Order, campaign and activity checked in OmnisendChanges since the last check pulled firstCross-checked and compiled into one summary
A high-value customer activity brief.
Marketing action pack
PN
@Horizon, prepare the approved contact updates and campaign trigger, but activate nothing until I approve.
On it. You approve before anything is saved.
The approved details read from this threadDraft contact and campaign prepared for OmnisendNothing saved in Omnisend until you approve
A marketing action pack ready to approve.
The connection
How does Horizon actually get into Omnisend?
Horizon connects through Omnisend's official API. Your team approves which records Horizon can use and what it may prepare before the build starts.
Microsoft TeamsYour team asks here
The official doorwayYour organisation approves access
01Seeapproved records02Prepareyour approval first03Startagreed trigger or schedule
OmnisendYour approved records
What Horizon can prepare
Horizon shows your team supported contact, event and campaign actions for marketing review before submission or activation.
How work can start
Order, cart and other approved events can start Omnisend automations, while reporting and reconciliation run on schedule.
What we confirmed about the Omnisend connection
- Omnisend already offers an official direct connection for supported AI tools, so Horizon is not positioned as the only way to ask Omnisend questions.
- Horizon adds value when Omnisend needs to work with Teams, Copilot, support records, store data, schedules and approval rules.
- Email and SMS consent remains authoritative and is never treated as an ordinary editable field.
Checked against official Omnisend information on .
Day to day
Use Omnisend without jumping between systems.
Omnisend stays in place as the software your team already uses. Your team asks in Teams, Copilot, Claude or ChatGPT, and Horizon answers with only the approved records that request needs.
We connect one workflow first, prove it with your team on real review steps, then expand.
Often paired with
Software we connect with Omnisend.
Common questions
Using Horizon with Omnisend, answered.
What could our team ask Horizon to do with Omnisend?
Use approved Omnisend records across your wider workflow, with governance and review around every change. Typical results include a cross-system recovery worklist, a high-value customer activity brief, and a marketing action pack ready to approve.
Can our team use Omnisend from Microsoft Teams?
Yes, after the agreed access is approved. Your team asks Horizon in Teams, Horizon checks the approved Omnisend information and connected systems, then returns the answer or proposed action for review.
Can Horizon use Omnisend with Outlook, SharePoint or our other software?
Yes. We design one workflow around Omnisend and the other approved systems your team relies on, so the result can use the relevant information without staff opening each system separately.
Can Horizon prepare changes in Omnisend, not just answer questions?
Yes, where Omnisend supports the agreed action. Horizon prepares the change, shows it to the right person and applies it only under the permissions and review rules agreed for the workflow.
What would we start with in Omnisend?
We start with one useful, controlled request such as: @Horizon, show me customers with an abandoned cart and a recent support issue, and explain which need personal follow-up. The first version stays narrow enough to test with real staff and real review steps.
What access is needed before work starts?
An Omnisend administrator creates a key with only the required permissions. Contact consent and channel status remain authoritative.
Does Horizon replace Omnisend?
No. Omnisend remains the system your team uses. Horizon connects only the approved data and actions needed for the agreed workflow.
How does Horizon keep the Omnisend workflow safe?
We agree exactly which records, people and actions are in scope. We test one limited workflow with approved examples, keep important changes behind human review and expand only after the pilot is working properly.
The audit costs nothing
Put AI to work inside Omnisend.
Tell us the Omnisend job you would rather not do yourself.
30 min with our Director. No sales rep, no follow-up.