Order triage and customer service handover
Designed around a clear trigger inside BigCommerce, a reviewed AI draft and a measurable reduction in admin time.
BigCommercetoReview
Software
Ecommerce and online services software
AI automation for BigCommerce.
BigCommerce is a hosted ecommerce platform used by mid-market Australian online retailers. Horizon AI builds reviewed AI workflows that sit inside BigCommerce, layered onto how your team already works.
Free 30-minute discovery call. No obligation.
BigCommerce
Ecommerce and online services
- Faster support ticket triage and reply drafting
- Cleaner order, fulfilment and refund handoffs
- Reviewed AI drafts for customer segments
- Less manual reconciliation across the stack
How AI fits in BigCommerce
AI workflows that speak BigCommerce's language.
Below are the actual product modules, features and ecosystem partners BigCommerce uses - the AI layer Horizon AI builds slots into these, not around them.
AI automation for BigCommerce wraps Catalyst storefronts, the B2B Edition quote engine, and Multi-Storefront catalogues so agents can keep price lists, Feedonomics product feeds, and Custom Checkout flows in sync across regions. Agents can approve B2B quote requests, route price-list changes, push channel feeds to Amazon, Meta, and Walmart, regenerate SEO copy across storefronts, and sync tax and inventory with Avalara, Acumatica, or NetSuite without reopening the legacy admin.
By the numbers. BigCommerce cites a 391% three-year ROI for the B2B Edition in commissioned customer studies.
BigCommerce modules and features we work inside
CatalystB2B EditionMulti-StorefrontFeedonomicsCustom Checkout
Other BigCommerce implementation specialists in Australia
- Convert Digital (BigCommerce Elite Partner ANZ)
- Moustache Republic (Elite Partner ANZ)
Horizon AI sits alongside these specialists - not as another implementer of BigCommerce itself, but as the AI workflow layer that runs on top of what they (or you) have already set up.
BigCommerce AI workflows
First workflows worth automating in BigCommerce.
Each workflow has a defined trigger inside BigCommerce, a reviewed AI step and a measurable change in how the team spends its week.
Where-is-my-order reply drafts with carrier lookup
Designed around a clear trigger inside BigCommerce, a reviewed AI draft and a measurable reduction in admin time.
BigCommercetoReview
Refund and return triage automations
Designed around a clear trigger inside BigCommerce, a reviewed AI draft and a measurable reduction in admin time.
BigCommercetoReview
Product Q&A drafts from past tickets
Designed around a clear trigger inside BigCommerce, a reviewed AI draft and a measurable reduction in admin time.
BigCommercetoReview
Customer segment suggestions from order history
Designed around a clear trigger inside BigCommerce, a reviewed AI draft and a measurable reduction in admin time.
BigCommercetoReview
How the integration works
AI inside BigCommerce, not bolted on top.
Horizon AI connects to BigCommerce through its supported API or app store, with read scopes for triage and tightly bounded write scopes for order, customer or product updates.
Horizon AI scopes one narrow workflow first, builds it with the access boundaries your team is comfortable with, and hands over an operating runbook so the AI step is reviewable and replaceable.
- AI integration services – wire BigCommerce into Horizon-built workflows
- AI implementation services – scope, build, test and hand over the workflow
- AI workflow audit – review what should be automated first
workflow.liveLive
BigCommerceSource
Reviewed draftReview gate
BigCommerceAction
- AI Summary drafted review
- OK BigCommerce update prepared queued
Often paired with
Software we build BigCommerce workflows alongside.
Best fit for
BigCommerce sits at the centre of ecommerce and online services teams.
If you run ecommerce and online services on BigCommerce, the sector landing page covers the full software stack we build around.
Common questions
BigCommerce AI automation, answered.
Can Horizon AI integrate with BigCommerce?
In most cases yes. BigCommerce exposes supported integration paths that Horizon AI can build against. The exact integration depth depends on your subscription tier, the user roles available and the data each workflow needs.
Does Horizon AI replace BigCommerce?
No. BigCommerce stays as your system of record. Horizon AI layers reviewed AI workflows on top so your team spends less time on repetitive admin while the data continues to live inside BigCommerce.
Which ecommerce and online services workflow should we automate first?
Start with a process that is repeated weekly, has a clear trigger and a clear output, and can be reviewed by a person before it affects a client, payment or compliance record. The discovery call covers this in detail and maps it to ai automation for ecommerce and online services patterns we have built before.
Ready to layer AI inside BigCommerce?
Tell us the BigCommerce workflow you want to improve first. We will map the cleanest implementation path on a free 30-minute call.