What Horizon can see
Patients, appointment-book records, appointments, notes and other records allowed by the clinic.
PracSuiteMedical, dental and allied health clinics software
AI automation inside PracSuite.
Help clinic staff review appointments, intake details and follow-up work from Teams.
Reminder list
TW
@Horizon, show me tomorrow's appointment changes and the patients who need a reminder.
On it. Checking PracSuite now.Appointment and patients checked in PracSuiteChanges since the last check pulled firstCross-checked and compiled into one list
A booking-change and reminder list.
Checklist-based intake completeness
PN
@Horizon, check this patient record against our clinic-approved required-fields checklist and tell me what is missing.
On it. Checking PracSuite now.Patient and checklist checked in PracSuiteMissing items listed for follow-upCross-checked and compiled into one list
A checklist-based intake completeness check.
Note and task
MD
@Horizon, prepare a note and front-desk follow-up for this appointment, but do not save either until approved.
On it. You approve before anything is saved.Appointment checked in PracSuiteNothing saved in PracSuite until you approve
A note and task ready for review.
Works alongside
The connection
How does Horizon actually get into PracSuite?
Horizon connects through PracSuite's official API. Your team approves which records Horizon can use and what it may prepare before the build starts.
Microsoft TeamsYour team asks here
The official doorwayYour organisation approves access
01Seeapproved records02Prepareyour approval first03Startagreed trigger or schedule
PracSuiteYour approved records
What Horizon can prepare
Horizon shows your team supported appointments, notes and patient administration updates for staff review before saving.
How work can start
Horizon checks the selected PracSuite records on an agreed schedule and highlights changes that need action.
What we confirmed about the PracSuite connection
- Smartsoft reviews the software provider before any clinic can connect.
- Each clinic then decides whether to turn the connection on and what it can use.
- The first workflow should be narrow because access is granted practice by practice.
Checked against official PracSuite information on .
Day to day
Use PracSuite without jumping between systems.
PracSuite stays in place as the software your team already uses. Your team asks in Teams, Copilot, Claude or ChatGPT, and Horizon answers with only the approved records that request needs.
We connect one workflow first, prove it with your team on real review steps, then expand.
Often paired with
Software we connect with PracSuite.
Common questions
Using Horizon with PracSuite, answered.
What could our team ask Horizon to do with PracSuite?
Help clinic staff review appointments, intake details and follow-up work from Teams. Typical results include a booking-change and reminder list, a checklist-based intake completeness check, and a note and task ready for review.
Can our team use PracSuite from Microsoft Teams?
Yes, after the agreed access is approved. Your team asks Horizon in Teams, Horizon checks the approved PracSuite information and connected systems, then returns the answer or proposed action for review.
Can Horizon use PracSuite with Outlook, SharePoint or our other software?
Yes. We design one workflow around PracSuite and the other approved systems your team relies on, so the result can use the relevant information without staff opening each system separately.
Can Horizon prepare changes in PracSuite, not just answer questions?
Yes, where PracSuite supports the agreed action. Horizon prepares the change, shows it to the right person and applies it only under the permissions and review rules agreed for the workflow.
What would we start with in PracSuite?
We start with one useful, controlled request such as: @Horizon, show me tomorrow's appointment changes and the patients who need a reminder. The first version stays narrow enough to test with real staff and real review steps.
What access is needed before work starts?
Smartsoft approves the software provider and the clinic grants its own subscriber access. We start with a narrow test workflow.
Does Horizon replace PracSuite?
No. PracSuite remains the system your team uses. Horizon connects only the approved data and actions needed for the agreed workflow.
How does Horizon keep the PracSuite workflow safe?
We agree exactly which records, people and actions are in scope. We test one limited workflow with approved examples, keep important changes behind human review and expand only after the pilot is working properly.
The audit costs nothing
Put AI to work inside PracSuite.
Tell us the PracSuite job you would rather not do yourself.
30 min with our Director. No sales rep, no follow-up.